Returns & Exchanges
At Valencia Pakistan, we strive to ensure your fashion experience is seamless, offering a hassle-free 7-day return and exchange policy for all unworn and tagged items. We are committed to providing you with the perfect fit and premium quality you deserve.
Initiate a Request
Contact our customer support team via WhatsApp or email within 7 days of delivery to log your return or exchange request with your order number.
Quality Inspection
Ensure the items are in their original condition, unwashed, and with all Valencia tags intact to qualify for a successful processing.
Pack and Ship
Securely pack the products in their original packaging and dispatch them back to our warehouse facility using a traceable courier service.
Processing & Refund
Once our team verifies the returned goods, your exchange will be dispatched or your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing