Frequently Asked Questions
Everything you need to know about shopping with Valencia Pakistan
What are your delivery charges and shipping times within Pakistan?
We offer nationwide shipping across Pakistan. Delivery typically takes 3-5 business days. Standard shipping charges are PKR 200, but we offer free shipping on all orders above PKR 5,000.
What payment methods do you accept?
We support multiple payment options including Cash on Delivery (COD), Credit/Debit cards (Visa/Mastercard), and mobile wallets like EasyPaisa and JazzCash.
Can I exchange an item if the size doesn't fit?
Yes, we have a 7-day easy exchange policy. If your garment doesn't fit perfectly, you can contact our customer support team to initiate an exchange for a different size, provided the tags are intact.
How do I care for my Valencia Pakistan outfits?
To maintain the quality of our fabrics, we recommend hand washing in cold water or professional dry cleaning. Avoid using bleach and iron on a medium heat setting.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our logistics partner's website to monitor your shipment's progress.
Do you offer international shipping?
Currently, we primarily ship within Pakistan. However, for international inquiries, please contact our WhatsApp support team for custom shipping quotes and availability.